Continuous Improvement in Action: Engineering Reliability, Efficiency and Sustainability
When it comes to modern manufacturing, reliability isn’t just luck, it’s engineered. Every on-time delivery, every consistent print finish, and every efficiency gain is the result of deliberate, continuous improvement.
At Fencor Packaging Group, through our manufacturing site at Manor Packaging, our Continuous Improvement Manager ensures your packaging supply chain operates with the same precision and reliability we engineer into every box.
Our Continuous Improvement Manager role is a strategic commitment to ensuring every aspect of our business is continuously refined to deliver better outcomes for our customers. This is how we turn continuous improvement into real-world benefits. Fewer disruptions, greater efficiency, and packaging that meets and exceeds your business goals with consistency and care.
Why We Have a Continuous Improvement Manager
Our Continuous Improvement Manager (CIM) along with our Quality Control Manager ensure when errors or inefficiencies occur, we find the root cause, implement corrective measures, and prevent recurrence accurately and swiftly. We apply this scrutiny to every department, from administration and finance to production and dispatch, so our CIM acts as an extra set of “eyes and ears” alongside our directors, guaranteeing that we never stop improving.
While many packaging suppliers may not invest in a dedicated Continuous Improvement Manager, we believe having a dedicated CIM demonstrates a forward-thinking approach to packaging quality and operational excellence, as well as a commitment to packaging quality control, which sets us apart. It’s how we ensure our promise of priority, delivery accuracy, and sustainability is consistently achieved and continually improved.
Transforming Our Operations
Our investment in production technology led to the implementation of our SPOCS module for electronic Stock Control, a paperless system which has transformed operations across our Peterborough and Whittlesey sites by enabling real-time stock tracking. Today, every pallet, stock movement, and vehicle load is tracked in real time, so there are no misplaced goods, and no wasted time. It’s one more reason our customers trust us to keep their packaging supply on schedule, maintaining our high nineties OTIF track record.
The success of SPOCS is not just in its implementation, but in its continuous management. By having our CIM act as a single point of contact with the system’s provider, we ensure priority tasks are handled efficiently while providing dedicated, day-to-day support to all our users. This close and trusted working relationship allows the provider to focus on system advancements. The CIM’s holistic view of the system prevents changes in one area from adversely affecting another, and their manufacturing background has often provided practical solutions where a purely IT mindset has struggled. This unified oversight ensures a consistent approach to training and rolling out new features, reinforcing best practices across all departments.
How Continuous Improvement Benefits Your Supply Chain
Every improvement we make has one goal: to deliver a better outcome for your business.
Reliability you can measure: We focus on the Total Cost of Ownership (TCO), not just the unit price of a box. Our On-Time, In-Full (OTIF) delivery performance, typically between 96% and 98.5%, is considered world-class and is a direct result of our continuous improvement focus.
Quality that protects your brand: Consistent, high-quality packaging is critical for protecting your product and brand, so our CI-led processes ensure that automation-friendly packaging runs flawlessly on your packing lines. This level of precision is how we uphold Our Quality Promise, packaging that performs flawlessly on the line and looks perfect on the shelf.
Resilience built in: A dedicated CIM strengthens our entire operation, reinforcing the security of supply we provide through our part-ownership of CorrBoard UK. This ensures your packaging is always available when you need it.
Commitment to a Sustainable Packaging Process
At Fencor Packaging Group, sustainability isn’t an add-on, it’s engineered into every process. Speak to our team today to discover how our continuous improvement ethos can support your packaging supply with measurable reliability, efficiency, and sustainability.